GARAGE DOOR FAQ
This is a symptom of a broken torsion spring. The torsion spring acts as a counterbalance for the door. With a broken spring, the door is essentially deadweight. A heavy, unbalanced door is detrimental to the operator and can cause undue stress on the entire system.
WHY DOES MY DOOR GOES DOWN ABOUT 6″ AND COME BACK UP?
This symptom is usually associated with the operator. Misaligned safety sensors, maladjusted force settings, and an unbalanced door can all contribute to this problem.
IS THE CABLE BROKEN OR DOES IT HAVE TOO MUCH SLACK?
Usually, a broken or slacked cable is indicative of a broken spring, on a single spring system, or a “crashed door,” or a door that has come off track.
WHY DOES MY MOTOR SOUND LIKE IT’S RUNNING, BUT THE DOOR ISN’T MOVING?
Most operators will last somewhere between a decade or two, but there are a number of components that can fail. Whether it be a motor, gear and sprocket, capacitor, limit switch, etc…any of these parts can fail, leaving the opener virtually useless. A repair can often remedy the situation, but replacement is usually the most economical approach.
CAN MY GARAGE DOOR BE PAINTED?
Many garage doors can be painted. Check your owner’s manual to see if yours will respond well to paint. We also recommend consulting a professional before purchasing products to ensure you don’t apply a finish that will damage the door or fade quickly.
WHAT TYPES OF GARAGE DOORS DO YOU INSTALL?
We install traditional garage doors, modern garage doors, faux wood garage doors, glass garage doors, carriage garage doors, and real wood garage doors. We’re ready to make your vision a reality!
WHAT IS R-VALUE?
R-value measures how efficient your garage door insulation is. The higher the number, the better the insulation. We recommend insulated garage doors to all our customers for improved energy efficiency, noise control, and durability.
WHY ARE THERE RUST SPOTS ON MY GARAGE DOOR?
Rust spots on your garage door could be caused by a salt buildup in the winter, or by spraying harsh chemicals on your driveway. A quick cleaning should be able to take care of the problem though.
HOW LONG WILL MY GARAGE DOOR SPRINGS LAST?
Torsion springs typically last bout 10,000 cycles, or 8-12 years, depending on how frequently you use your door. This wear and tear will eventually cause the spring to break. Luckily, a professional can perform your garage door spring replacement quickly.
WHAT’S THE DIFFERENCE BETWEEN BELT AND CHAIN OPENERS?
A chain-drive opener is the oldest and most popular style. It runs on a metal chain. Thus, it tends to be a little noisy, so it might not be the best choice if your garage is next to a bedroom. A belt-drive opener is basically the same as a chain-drive, it just uses a rubber belt instead of a metal one. This allows for a much quieter opening.
IF ONE SPRING IS BROKEN, SHOULD I CHANGE BOTH?
Yes, springs typically have the same life cycles, so if one breaks, the other will soon follow. It’s best to go ahead and replace both at the same time.
HOW DO I DISCONNECT MY GARAGE DOOR FROM THE OPENER DURING A POWER OUTAGE?
There should be a rope hanging near the opener, you can pull this to disengage the opener from the door. That will allow you to manually open and close your garage door.
